General Terms and Conditions

Auto and Fleet Services

1. All quoted prices are for vehicles with normal usage and conditions.  
2. Unforeseen circumstances can increase service prices.  
3. All personal items should be removed from vehicles prior to service. We are not liable for missing items.  
4. Pet hair and sand are two of the toughest items to remove from a vehicle with normal vacuuming and will require an upcharge.  
5. Payment is expected according to the terms of the contract.  
6.  Extremely dirty vehicles, stains, excessive mud will require an up-charge.  
7. We will not remove or install car seats.  
8. Our mobile services (as applicable and available) mean that when we come to you, we expect to have the following:  

               a.   Ample amount of space to perform our services

               b.   Permission/authorization to be on the premises

               c.   Vehicles to be in expected location for service

               d.   Access to any locked or gated areas where vehicle is located

               e.   Vehicles not at expected location at agreed upon time require $50 trip charge  

    9. Last-minute mobile services will be supplied based on availability.  

  10. We will maintain quality service within the level of service requested. 

House Washing 

1. All prices are proposed for normal usage and conditions.  
2. Unforeseen circumstances can increase service prices.  
3. All windows and doors should be closed prior to our arrival.  
4. Personal items that can be damaged should be removed prior to service. We are not liable for missing or damaged items if we must remove them.  
5. Payment is expected according to the terms of the contract.  
6. We will maintain quality service within the level of service requested.  
7. After cleaning and treating roofs with heavy algae, it is not uncommon to still see evidence after treatment. The algae will die and be released with natural rainfall.  

Window Tinting 

1. ACCURACY OF SPECIFICATIONS: Estimates are based on the accuracy of the specifications provided to us by you, the customer. If we discover after accepting the job or vehicle that modifications need to be made, we will notify you immediately, at which time a decision will be made whether there will be additional costs and how you wish us to proceed.   
2. GENERAL/PAYMENT TERMS: Customer or assigned agent completing the Customer Information sheet agrees that they are the responsible party for payment of services requested. The customer or assigned agent agrees to make full payment prior to vehicle release. The vehicle or products will not be released until full payment has been processed accordingly. By accepting the product or vehicle you are accepting the job as complete, and that the performance is satisfactory. You are responsible for inspecting the product and or vehicle upon receipt.  DMD is not responsible for loss or damage to vehicles or articles left in vehicles in case of fire, theft, accident or any other cause beyond our control. We do not accept responsibility for consequential damages or loss of any kind related to the installation of our products. It is the customer's responsibility to read our Terms & Conditions available on our website prior to contacting DMD to perform any services. All quotations are valid for 30 days.  Any custom ordered materials for the customer’s job are required to be paid for 100% prior to the order for the film before the work will be performed and are non-refundable. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. A fee of $35.00 will be charged for any returned checks, in addition to the amount due. Any requested changes to the description of services stated above need to be in writing and any additional charges incurred will be charged accordingly. Customer will pay the remaining balance including any additional cost or fees upon completion of the job prior to release of the vehicle.  
3. VEHICLE INSPECTION/CONDITION OF GLASS PRIOR TO WINDOW FILM INSTALLATION: DMD will complete a pre-inspection the day the car is delivered and alert the customer of any concerns prior to work being performed. We will also perform a post-inspection once the vehicle is completed prior to the release of the vehicle.  Vehicles must be delivered to our location clean and free of grease, dirt, oil, dog hair, debris, and free from existing window film material. A cleaning charge of $75.00 per hour will be assessed for any additional cleaning or removal of existing window film material. DMD is not responsible for the condition of the surface the car is brought to us in. Any existing scratches, cracks or other damage will be visible through the film, and such surface damage or imperfections may damage the film, cause the film to fail prematurely or the window film material may not adhere to the surface at all. We are not responsible for broken windows if there is prior damage prior to installation. WE ARE NOT RESPONSIBLE FOR THE CONDITION OF THE GLASS/VEHICLE PRIOR TO THE WINDOW FILM BEING INSTALLED OR WHAT IS UNDERNEATH THE WINDOW FILM ONCE IT IS INSTALLED.  
4. DISCRETION: We reserve the right to refuse any work or vehicle for any reason.  
5. INSTALLATIONS: Window film is a pliable material that is made to be installed on glass. We make every effort to make film look as clean and seamless as possible, however, there are certain surfaces that window film will not adhere to such as plastic, rubber, dot matrix, etc. and customers are not advised to install on such areas. If the customer requests that these areas be installed, we are not responsible for the material not sticking or adhering to those surfaces and the manufacture will not warranty such items.  
6. Per the IWFA (International Window Film Association) The glass with applied films shall be viewed at right angles to the glass from the room side and at a distance no less than six (6) feet. Viewing shall be carried out in natural daylight, not in direct sun light. The installation is deemed acceptable if all of the following are unobtrusive (effects during 30–60-day cure time should be disregarded): Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lifting, Nicks and Tears. If any of these conditions still exist after 30-60 days, we request the customer return at such time to have us evaluate the film. WE CANNOT DO AN INSPECTION OVER THE PHONE, VIA EMAIL OR THROUGH PICTURES; WE MUST SEE THE VEHICLE/GLASS AT OUR LOCATION FOR INSPECTION. 
7. ONCE INSTALLED, WINDOW FILM MATERIAL IS INTENDED TO BE VIEWED FROM A DISTANCE OF SIX (6) FEET FROM THE GLASS AND IS DEEMED AS ACCEPTABLE.  
8. While we make every effort to get the film as close to the edges as we can, when window film is installed, there may be slight gaps. This allows for the water used in the installation to be squeegeed out. This also ensures that the film edges are not raised up by contact with the frame margin, dot matrix or other moldings, etc. Contact with the frame, dot matrix or moldings can lead to peeling of the film. A gap may also exist due to the type of glass or windows that the film is installed on, which DMD is not responsible for.  
9. Installation time is based upon many factors, including but not limited to, film selected, curing time, places where window film is being installed, size of windows, size of vehicle, complexity of installation areas and any unforeseen circumstances that may arise. We will make every effort to give reasonable time frames for installation but reserve the right to change them at any time for any reason.  
10. AFTER CARE: Do not roll the windows down for the first 3-5 days after the film is installed. You will see bubbles and haziness (the moisture between the glass and the film) in the windows until the film has fully cured. This can take 30-60 days depending upon the type of film you select and the environment your vehicle is stored in. In most cases, bubbles and haziness will subside in the 30–60-day cure time. Avoid using abrasive washing cloths as well as drying towels when cleaning the film. Do not use any ammonia-based products to clean the film, only use tint-safe products. We DO NOT require a 30–60-day check-up for window film. However, if you see any areas of concern, please return to our location with the vehicle so we can see the vehicle firsthand and be able to address any issues at that time.  If returning the vehicle for any reason, WE ASK THAT YOU PLEASE BRING A FRESHLY CLEANED CAR TO THE CHECK-UP SO WE CAN SEE AND ADDRESS ALL AREAS AT THAT TIME. WE MUST PHYSICALLY SEE THE VEHICLE OR GLASS IN PERSON IN ORDER TO ADDRESS ANY ISSUES. PHONE CONVERSATIONS, EMAILS, OR PICTURES WILL NOT SUFFICE.   
11. If you do not return within the 30-60 days required time frame to address any issues, we are not responsible for the condition of the window film material or any installation issues. DMD is the installation company only. We are not the manufacturer.  
12. REMOVALS: All removals for window film are quoted separately and are based on a per hour basis. Window film removal can be very time-consuming and costly and is billed as such. DMD is not responsible for the condition of the glass underneath the film being removed or for any damage that occurs when such material is removed from the glass/vehicle. DMD is not responsible for any damage that occurs to the vehicle at the owner’s request.  
13. RETURNS: Window film material is a non-returnable item once the material is ordered, cut and or installed per the customer’s personal request. Any custom ordered window film for any project is paid for by the customer 100% prior to ordering the product. If the job is cancelled or the customer does not want the product for any reason the film cost is non-refundable. All returns are at the discretion of DMD. SINCE ALL WINDOW FILM INSTALLATIONS ARE CUSTOM INSTALLED TO THE CUSTOMERS' SPECIFICATIONS, ONCE THE FILM IS CUT AND/OR INSTALLED ALL CONTRACTS ARE FINAL AND NO MONETARY REFUNDS WILL BE ISSUED. If the customer is not completely satisfied, DMD will be given the opportunity to address any issues, including removal and reinstallation.  
14. WARRANTY AND MATERIALS: All materials are installed per the customer or authorized representative's request. We are not the manufacturer of the product, and all warranties are offered through the manufacturer of the product the customer specifically ordered. For warranty information you must visit the manufacturer website or brochure for specific information regarding the product(s) you ordered. DMD is the installer of the product, not the manufacturer. However, if there is something wrong with the product our manufacturers do stand behind their products, as do we, so please do not hesitate to contact us. Damage done to the film by the customer, or any third party is not a warranty issue and will not be covered as such.  
15. LEGAL WINDOW TINTING: Although you can tint the rear windows at whatever shade/darkness you want, the front windows’ tint by law needs to let 70% light through. This % is known as Visible Light Transmission, or VLT%. If you decide to drive the car on the public roadway with illegal VLT% you will be breaking the law and we accept no responsibility for any legal or monetary implications.   

Thank you for taking the time to read and understand our terms and conditions. If you have any questions, please do not hesitate to contact us. Thank you for choosing DMD!